Supplied Best Practice Change Management to relocate 4,00 staff into Canary Wharf HQ for Citigroup.
Citigroup’s European General Services provide “soft” facilities to the European Corporate Estate and this assignment was focused around a relocation project of some 4,000 staff, across London, to new Headquarters at Canary Wharf. This comprised a number of distinct elements:
- Programme management for the provision and/or transfer of reprographic; audio visual; telecommunications, mail and messenger services; catering and vending and reception services concurrent with the move to the new corporate Headquarters.
- Developing and establishing good practice procedures and processes to deal with internal churn, project management and move management and promulgating them through the client organisation.
- Close down and retirement of all “soft” facilities in vacated buildings.
- Liaising with end-user business units and, with them, developing changes to their business practices to take advantage of opportunities created by the move including; increases in efficiency and productivity, new technologies and “smarter” working.